We have been working with Royal Online Business Solutions now for over 5 years and could not recommend them more highly. They are a true “one-stop shopping source” for all your customer service needs. They bring tremendous experience and insight in the customer service industry and already have a highly scalable and effective structure built out to support business needs at just about any scale. If you’re looking for that special company that you can effectively delegate your customer service needs to, then I’d suggest contacting them first.

Working with Karen and her team has been fantastic. Before we brought her on, our response time was horrible — sometimes many days or over a week. And now, our customers often get responses within 8 hours. It’s really made a difference in our business. It’s lowered our refund rates and it’s improved our customer satisfaction. Karen always goes above and beyond to make sure my customers are happy, and she is a pleasure to work with.

If it were not for Karen and her team I don’t know where we would be. She’s kept our organization in check, applying systems and helping our company run more efficiently, while being profitable. I have complete confidence in her and her abilities to solve problems and recommend solutions. If you are looking to do anything online and want less hassle (like managing a team, reporting, and other things that business owners should not be drowning in), I’d recommend having her and her team help you out. It’s one of the best decisions we’ve ever made.

I had the pleasure of working with Karen for over two years and she was instrumental in helping my business constantly grow from the initial start-up phase into a solid multi-six figure business. She is a woman of many talents. Whether it’s customer service, project management, marketing or managing your team, she always gets the job done and exceeded my expectations every time. Me (and my bank account!) are very grateful to have worked with Karen and I’m sure you will be as well.

I’m so grateful a friend recommended Royal Online Business Solutions. Karen’s been fun and easy to work with. She gets things done so quickly and her attention to detail means I’m not spending as much time editing and correcting mistakes as I used to with my former VA. I’m spending more time doing what I’m good at, and enjoying my business more! I highly recommend her!

I would like to thank you and your team for an outstanding job over the past two years. I appreciate you being available for questions I had and your team has always met the challenges of our multi-million dollar launches. My customers and I thank you.

I wanted to thank you for coming on board. Since you’ve joined the team the customer support aspect of my business has been seamless. The best part about it is I don’t have to worry about checking support emails and calls anymore. Your team has been very professional and on top of everything. Thanks so much.

I hired Karen in February 2009 as a Virtual Assistant. Back then, my company was just a fledgling startup involved in publishing books marketed through the web. Karen very efficiently handled every facet of administrative work that could be done virtually since we didn’t have an office at that time. She effectively handled all customer service inquiries via e-mail or Skype. She is well loved by our customers, clients, JV partners and affiliates because of her professional, knowledgeable, yet friendly, way of handling business affairs.

I can’t recommend her highly enough. She was my first-ever full-time virtual assistant, who later took on Customer Service Management. Her work ethic and efficiency are of the highest standards.

Karen is the Program Manager of 2 of my coaching programs. She has done an excellent job of making sure that my programs run smoothly and my students are happy. She is also responsible for: executing my email promotional campaigns; ensuring that my websites and blogs are up-to-date; reporting various metrics; managing orders and tracking payments, just to list a few of her responsibilities. Karen is all-rounded, reliable and trustworthy — You can count on her to get work done. She’s plays an important role in my company and highly recommend her services.

For a long time I had a mental block about using virtual assistance. It didn’t seem to me that working with someone remotely could be efficient or effective. Working with Karen Kamenwa erased all of my doubt. She anticipates, takes initiative and executes with effortless ease. That allows me to focus on the big picture. Virtually, she’s the best thing that happened to my business.

Karen was really easy to work with. Always ready to help on tight deadlines, met deadlines and went out of her way to get things done on time. She did great work for what I needed and I’d recommend her if you want reliable and trust worthy help.

Karen has been very professional, responsive, hardworking and focused. Extremely pleased with her work

Karen was fantastic to work with. I plan to open another project soon for her to help us with another project!

Karen is brilliant and a wonderful professional. I love working with her.

Absolute professional. Accuracy spot on. Final output is impeccable.