Compassion and care is one of the basic emotions of the human experience and given how much time we spend working, it’s vital that we make it be a part of our work lives.
Studies have revealed that when people work in a companionate atmosphere, they perform better. Employees who feel valued and appreciated are infinitely more likely to go above and beyond for the company and hold themselves accountable for their part of a project. According to research findings, employees who work in organizations with compassionate “emotional cultures” report higher levels of satisfaction, lower levels of emotional exhaustion, and greater collaboration among colleagues.
One company that is in a class of its own when it comes to exceptional customer service is Zappos. Zappos is reputed for a strong caring culture. The company states on its website as part of its core values… “We watch out for each other, care for each other, and go above and beyond for each other,”
4 Simple Steps to Creating a Caring Culture:
- Develop core values by getting clear on what a ‘caring’ culture should look like in your organization.
- Craft company policies and procedures that are in alignment with the caring culture you want to create
- Communicate and enforce the ‘caring’ culture policies and procedures from top management down.
- Lead by example by practicing what you preach.
Here are examples of strong core values that promote a ‘caring’ culture:
- Deliver Service through Care and Compassion
- Be Creative and Open-Minded
- Pursue Growth and Learning
- Build Open and Honest Relationships
- Support Humanitarian Causes
What’s your culture? What steps have you implemented to make your culture thrive within your organization? I’d love to know. Please share in the comments field below…
At your service,
Karen