by KKamenwa | Jul 16, 2014 | Blog
I went on a quest to find out what the number one thing customers really want and expect from a vendor or service provider after they purchase a good or a service. I surveyed my customer service agents who have a combined total of 26 years of hands on experience in...
by KKamenwa | Jul 14, 2014 | Blog
One of my customer service clients, I’ll call him Joe (to protect his privacy), implemented ‘welcome calls’ upon my recommendation. In addition to answering customer service phone calls and replying tickets, we started making warm friendly welcome calls to all his...
by KKamenwa | Feb 1, 2014 | Blog
All business owners are working tirelessly to increase their market share, increase their customer base, build their email lists, launch new products and increase their revenue streams. These are all great goals but I challenge you to make customer service your number...
by KKamenwa | Jan 22, 2014 | Uncategorized
Have you ever really thought about what you really stand to gain when you give your customers a “WOW” experience? You get delighted, happy customers who will guarantee you of: repeat business, referrals, reduced costs (it costs more to acquire a new...
by KKamenwa | Nov 8, 2013 | Uncategorized
If you are like me, networking is probably not your favorite way of advertising and marketing your business. However, there are thousands of successful business owners who’ll tell you that networking is their number one source of referrals and new business. Some...
