CUSTOMER CARE

Do what you do best, we’ll do the rest!

Our Royal Customer Care Team provides high quality customer care services to our clients across the globe. Our highly responsive customer care team is rigorously trained to ensure that you have peace of mind knowing that your customers are well taken care of.

We build customer loyalty by genuinely caring for your customers. We focus on proactively anticipating customer needs thereby, delivering customized and timely solutions with our unique Royal touch! Our team takes care of all your customer needs via phone, email, help desk tickets, or live chat.

Backed up by our intensive internal quality control assessment we ensure that our team consistently delivers high quality customer care to all our client’s customers.

We have the ability to scale our support team to match your unique needs.

Our services include:

Inbound Live phone support

Scaled to match your needs (i.e. call center services)

Welcome Calls

Email/Helpdesk Support

Live Chat Support

Order processing

Refund processing

Membership sites support

Chargeback processing

Creation of Macros/Canned Replies

Process & Policy Documentation

Development of FAQ/Knowledge Base

Helpdesk set up

Experienced in:

Infusionsoft, 1shoppingcart, Office Autopilot, Sticky.io, Zendesk, Helpscout, Hesk, Teamwork PM, Basecamp, Intervals, REamaze, Resolution, and Deskaway

Here’s a typical success story…
Working with Karen and her team has been fantastic. Before we brought her on, our response time was horrible — sometimes many days or over a week. And now, our customers often get responses within 8 hours. It’s really made a difference in our business. It’s lowered our refund rates and it’s improved our customer satisfaction. Karen always goes above and beyond to make sure my customers are happy, and she is a pleasure to work with.
Manish Punjabi

Coffee Shop Millionaire

Mailing Address:

P.O. Box 109,
Colton, CA 92324

Email

WeCare@RoyalOnlineBusinessSolutions.com