Royal Online Business Solutions

Take a BIG step forward in your business!

Clients Across the Globe

Our highly skilled and reliable team uses up-to-date systems and tools to
keep up with our dynamic technology driven world.

Outsource Customer Support

Our highly responsive customer care team is rigorously trained to ensure
that you have peace of mind knowing that your customers are well taken care of.

Royal Online Business Solutions

Best Virtual Assistance & Customer Service Provider

ROYAL CUSTOMER CARE builds customer loyalty by truly caring for your customers. Our team focuses on proactively anticipating customer needs thereby, delivering customized and timely solutions with a personal touch! Our virtual team takes care of all your customer needs via email, tickets, help desk, phone and live chat. Our Customer Care Team is highly motivated and passionate about what they do. We go an extra mile to WOW your customers. Your customers will keep coming back!

We Free Up Your Time so You can Focus on the Big Picture

Royal Online Business Solutions is the customer service and virtual administration solution for entrepreneurs worldwide. We serve with excellence start-up entrepreneurs, small, and medium sized businesses owners alike by helping them free up their time so that they can focus on what they enjoy doing or what only they can do in their business.

Schedule Your Needs Assessment Call

“What you focus on, expands…”

– Esther Jno-Charles

Our dedicated team of virtual assistants and customer service agents will

FREE UP YOUR TIME so that you can FOCUS on:

Serving Your Clients

Operating in your zone of genius as you serve your clients

Doing What You Love

Doing what you love to do in your business or what only you can do

Growing and Expanding

Expanding your reach and growing your client base

Experiencing Joy and Fulfillment

Doing the things that bring you joy and fulfillment

Your Bottom Line WILL Grow!

As you focus on the BIG picture, we’ll make sure your back office is running smoothly

OUR ROYAL VIRTUAL ASSISTANTS will serve you in the following areas:

Customer/Client Support

Administrative Support

Calendar Management

CRM & Shopping Cart Support (Infusionsoft, 1Shoppingcart, Office Autopilot, Aweber, Constant Contact, icontact, Get Response)

Autoresponder, email broadcasts and ezine/newsletter support

Blog post scheduling, support and maintenance

Website content maintenance (updating) – Set-up optin/lead capture forms, order forms, web forms and corresponding auto-responders and thank you pages.

Membership sites support

Social Media support (post scheduling & managing engagement)

Word processing, document preparation

Powerpoint presentation creation

Webinar/Teleseminar backend support

The list goes on...

 

While you focus on growing your business, we’ll make sure customers are well taken care of

ROYAL CUSTOMER CARE TEAM WILL HELP YOU WITH:

Email/Helpdesk Support

Outbound Calling

Outbound Calling

Inbound Live phone support

Welcome Calls

Chargeback processing

Live Chat Support

Upselling

Macros/Canned Replies

Process Documentation

Policy Documentation

Testimonials

Working with Karen and her team has been fantastic. Before we brought her on, our response time was horrible – sometimes many days or over a week. And now, our customers often get responses within 8 hours. It’s really made a difference in our business. It’s lowered our refund rates and it’s improved our customer satisfaction. Karen always goes above and beyond to make sure my customers are happy, and she is a pleasure to work with.

Manish Punjabi

Coffee Shop Millionaire

Testimonials

If it were not for Karen and her team I don’t know where we would be. She’s kept our organization in check, applying systems and helping our company run more efficiently, while being profitable. I have complete confidence in her and her abilities to solve problems and recommend solutions. If you are looking to do anything online and want less hassle (like managing a team, reporting, and other things that business owners should not be drowning in), I’d recommend having her and her team help you out. It’s one of the best decisions we’ve ever made.

George Rivera

Visage Dermatological Laboratories

Testimonials

I had the pleasure of working with Karen for over two years and she was instrumental in helping my business constantly grow from the initial start-up phase into a solid multi-six figure business. She is a woman of many talents. Whether it’s customer service, project management, marketing or managing your team, she always gets the job done and exceeded my expectations every time. Me (and my bank account!) are very grateful to have worked with Karen and I’m sure you will be as well.

Ron Reich

Sinns of Attraction

 

Testimonials

I’m so grateful a friend recommended Royal Online Business Solutions. Karen’s been fun and easy to work with. She gets things done so quickly and her attention to detail means I’m not spending as much time editing and correcting mistakes as I used to with my former VA. I’m spending more time doing what I’m good at, and enjoying my business more! I highly recommend her!

Melody LeBaron

Transforming Space